|Terms and Conditions|
|Penrheol Self Catering Cottages
The contract for a short term rental will be between the owners (referred to as “us”) and the person making the booking and all members of the holiday party (referred to as “you”) in the following booking conditions, UK law will govern the contract. The contract of hire is not effective until we have received the deposit. The contract will be subject to these booking conditions, and must be complied with. The party leader must be at least 18 years of age at the time of booking and we must receive the address and a contact telephone number.
Bookings are confirmed (by us) on receipt of the booking and the deposit of 25% of the holiday cost, by email or a letter of confirmation. The Balance of the rental will be due for payment 1 month prior to the commencement date. If the booking is made within 1 month of the holiday start date the full rental will be required.
Cancellations must be immediately notified to us by phone and confirmed in writing. If we are able to re-let your booking we will refund to you the final letting price, which may be less than you paid, less an administration fee. If we are unable to re-let there will be no refund.
If you do not arrive by midday on the day after the start of your holiday and you have not informed us of this we reserve the right to re- let the property without further referral to yourself and without refund.
Cancellation Insurance is not compulsory but we strongly recommend such insurance to protect against the cancellation penalty.
Number of Guests Using the Property
Under no circumstances may more than the maximum number of persons stated in the brochure and the web site occupy the property. We reserve the right to refuse admittance if this condition is not observed. Any persons other than members of your party must not use the facilities at Penrheol. Only those guest listed at the time of booking will be provided with linen and towels.
If you wish to add to or change any members of your party please let us know.
If for any reason we have to cancel your booking in advance due to circumstances beyond our control for example fire, flood, exceptional weather conditions, epidemics, destruction/damage to the property (“force majeure”) you will be refunded the full amount of the booking. If we have to terminate your holiday early for the above reasons you will be refunded part of the booking fee based on the time remaining of the booking. No additional compensation, expenses or costs will be payable.
Period of hire
Arrival time is from 3.00pm on the commencement date, and we ask our guests to leave by 10.00am on the day of departure, this leaves us enough time to get the cottages ready before our next guests arrive. You must not use the property except for the purpose of a holiday during the holiday period, and not for any other purpose or longer period. The agreement to stay in the property for the holiday period does not create the relationship of landlord and Tenant between the parties.
A cot and highchair are available but must be requested at the time of booking. We do not supply cot linen.
Care of the property
You are responsible for the property and are expected to take all reasonable care of its furniture, pictures, fittings and effects, in or on the property. You must leave them in the same state of repair, and in the same clean and tidy condition at the end of the rental period as at the beginning. Smoking is not allowed in any of the cottages. You must not use the properties for any dangerous offensive or illegal activities and you will not cause annoyance or become a nuisance to fellow holidaymakers, tenants or neighbours of adjoining premises or land. If you fail to observe our terms and conditions we have the right to terminate your booking even if you are already at the property by asking you to leave at once without any compensation becoming payable to you.
Damages and Breakages
We ask that you leave the property clean and tidy, reporting any breakages or damage immediately to us, please do not leave this until your departure day as this may cause inconvenience to the next guests. You are legally bound to reimburse us for replacement, repair or extra cleaning costs. Furniture must not be moved from its original position.
Supply to Services
Guests should note that our rural position means that services such as water and electricity supplies can falter in the event of interruption of supply every effort will be made to retsore proper service as soon as possible.
Care should be taken by everyone in the grounds and in the vicinity of the ponds.
Wye Cottage and Irfon Cottage have their own hot tubs, this is for the sole use of guests. They will need checking on a regular basis to keep it clean and we ask you to read the safety rules concerning the hot tub.
Right of Entry
We shall be allowed the right of entry to the property at all reasonable times for the purposes of inspection or to carry out any necessary repairs or maintenance.
Guest information Pack
On arrival you will find our Guest information pack which contains lots of useful information on Penrheol and the surrounding areas together with advice on security and safety issues. Please ensure you read through this at your earliest convenience.
Only those dogs as have been mentioned at the time of booking may be brought and they must be kept under strict control and on leads at all times (due to free range hens, turkeys and ducks). Not left unattended in the property or grounds, not allowed in the bedrooms and bathrooms, on the furniture or window sills. You must clean up after them and dispose of their toilet promptly and sensibly. Bring suitable bedding and towels and their own water and feeding bowls. Supplements are charged per week per dog.
If you have any problems or concerns during your stay we ask you to contact us immediately in order that we may assess the situation and put things right if necessary. Under no circumstances will compensation be made or correspondence entered into in connection with complaints raised after the property has been vacated unless we have been properly notified during your occupancy.
Penrheol Farm will not be liable to you or your party’s for loss or damage to property howsoever arising. You must take all necessary steps to protect and safeguard your personal property.
|We do hope that your stay will be a pleasant one.
We look forward to your visit to Penrheol Self Catering Cottages